Adjustment Letters. Adjustment Letters are usually written to respond to a customer's complaint.
Doing business is not always easy. Sometimes, there are some circumstances that are out of our hands. Although we tried so hard to avoid our customer's disappointment, it does not happen. Therefore, at times some of our customers send us complaint letters. Nevertheless, It is our role to remain calm and to use this complaint as opportunity to deliver the services they expect, even to exceed their expectation.
To resolve our customer's complaint, we can write an adjustment letter. This adjustment letter should be delivered not longer than one working day after we receive our customer complaint letter. Make sure we put the date on it. A good adjustment letter cannot only prevent our customers from leaving us but also strengthen their loyalty to us. A good and effective adjustment letter should consist of the following items :
An adjustment letter can be written in different styles or format. See different adjustment letter format here! You can choose full block format, semi block style etc. The most important thing we need to pay attention is the body of the letter. Let's see the arrangement of the adjustment letter below: