Eastern Continental Hotel
123 Main Street, Denpasar, Bali Telp. 62-361-567890 www.ech.com
March 09, 2013
1 Orchard Road, Singapore
Dear Ms. White,
We would like to thank you for your valuable suggestion that you convey through Our Guest Satisfaction Survey. At the beginning of next month we are going to implement your suggestion. We agree with you that this would be a great help to everyone in our hotel. Ultimately, it will help us provide the best services possible to our valuable customers, including you.
We notice that you regularly stay in our hotel. We guarantee your next visit to our hotel will be more comfortable.
We really appreciate your suggestion. Therefore, this suggestion will be implemented in all of our network. We also hope to see more of your suggestion in future as it will help us improve our services. If you have any other concerns that you would like to address, please feel free to contact us at 08123456789.
Customer Service Manager