No. 1 Jl. Pendawa, Denpasar, Bali Telp. (0361)479865 www.bcb.com
March 9, 2013
3 Jl. Brahmana, Denpasar
Dear Mr. Nagawa,
We would like to inform you that your credit account number 123456789 has been temporarily disabled due to the delay in payments. We have taken every measures to resolve your consistently late payment of your bills for the last few months. According to our policy, any client who is not able to follow the terms shall be subject to deactivated accounts.
We have been trying to contact you for two weeks but we have not received any response from you. Therefore, we assume that you are having a financial problem. Nevertheless, we are pleased to give you the opportunity to resolve the problem. We believe we will be able to do more business transactions with you.
We kindly request that you can contact us at our customer service center so that we can make agreement on how you can settle your accounts. Although we will offer you another way of payment, we are temporarily cancelling your account. We thank you for your good cooperation in this matter.
We look forward to hearing from you as soon as possible.