12 Main Road, Victoria, Seychelles, Tlp (248) 1234567 www.knit.com
March 12, 2013
1 Main Road, Victoria
Dear Mr. Smith,
We would like to reprimand you that you have violated our company's policy which is to own the problem. This policy is made to satisfy our customers and to keep them doing business with us. When we lose one customer, we lose everything. We lose our business and company.
One of our customer, Mrs. Catherine White, called our office this morning to inform us that they had been treated without respect and dignity by you yesterday. She was ignored when she needed information from you. It seemed that you pretended to be very busy doing something else.
To settle this problem, we would like you to offer an apology and give her the information she requested as soon as possible today.